Operations & Customer Experience Executive

Join Luxus Lock Atelier as an Operations & Customer Experience Executive and become the driving force behind exceptional service and seamless operations in Bali’s luxury retail landscape. This role is perfect for a dynamic professional who thrives on refining processes, enhancing customer experiences, and ensuring every interaction with our brand is memorable. Located in the vibrant city of Canggu, you'll be at the heart of Bali's luxury retail scene, working alongside a team that shares your passion for excellence.

As an Operations & Customer Experience Executive, your daily tasks will include managing the day-to-day operations of our store, ensuring that all processes run smoothly and efficiently. You'll be responsible for maintaining high standards of customer service, handling customer inquiries, and resolving any issues that may arise. Your role will also involve working closely with our team to identify areas for improvement and implementing solutions that enhance both operational efficiency and customer satisfaction.

At Luxus Lock Atelier, we believe in continuous growth and development. This role offers a unique opportunity to grow within a company that values innovation, creativity, and a strong commitment to customer service. Whether you're looking to advance your career in operations and customer experience, or you're a seasoned professional seeking a new challenge, we invite you to join us and be part of our journey to redefine luxury retail in Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize daily store operations to ensure smooth and efficient workflow.
• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction.
• Monitor and maintain inventory levels, and coordinate with suppliers for timely restocking.
• Train and mentor staff to uphold high standards of customer service and operational excellence.
• Analyze sales data and customer feedback to identify trends and areas for improvement.
• Collaborate with the marketing team to develop and implement customer experience strategies.
• Ensure compliance with company policies and procedures, and maintain a clean, organized, and professional store environment.
• Participate in team meetings and contribute to the development of operational and customer experience strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 3 years of experience in operations, retail, or customer service roles.
• Proven track record of managing daily operations and ensuring customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and team members.
• Proficiency in using retail management software such as Lightspeed Retail or similar.
• Knowledge of luxury retail industry trends and best practices.
• Fluency in English, with the ability to communicate effectively in both written and spoken English.
• Ability to work in a fast-paced, dynamic environment, and manage multiple tasks simultaneously.

🛠️ Keahlian

Lowongan Terkait