Merchant Partner Associate (Contract) - Grab

Join Grab, Southeast Asia’s leading superapp, as a Merchant Partner Associate in Balikpapan, Kalimantan Timur! In this contract role, you’ll play a pivotal part in expanding our merchant network, ensuring seamless onboarding, and fostering long-term partnerships. As a Merchant Partner Associate, you will be the bridge between our platform and local businesses, driving growth and success for both parties. Grab is not just a company; it's a movement that's transforming the way people and goods move across Southeast Asia. We're looking for passionate individuals who are eager to make a difference and contribute to our mission.

In this role, you will work closely with merchants, understanding their needs and challenges, and providing tailored solutions to help them thrive on our platform. You will also be responsible for managing the onboarding process, ensuring that merchants are set up for success from day one. With Grab's user-friendly platform and advanced tools, you'll have all the resources you need to support our merchants and help them achieve their business goals.

📋 Tanggung Jawab Pekerjaan

• Manage the onboarding process for new merchants, ensuring a smooth and efficient experience.
• Build and maintain strong relationships with merchants, providing ongoing support and guidance.
• Conduct market research to identify opportunities for merchant growth and expansion.
• Monitor merchant performance and provide data-driven insights to help them improve.
• Collaborate with cross-functional teams to develop and implement strategies that drive merchant success.
• Stay up-to-date with industry trends and best practices to ensure that merchants are equipped with the latest knowledge and tools.
• Participate in training and development programs to enhance your skills and knowledge.
• Represent Grab at industry events and conferences to build brand awareness and establish strong connections with key stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in sales, business development, or a related field.
• Strong understanding of the local market and consumer behavior in Balikpapan, Kalimantan Timur.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficient in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with Grab's platform and tools is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Passionate about driving business growth and making a positive impact on the community.

🛠️ Keahlian

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