Customer Service Agent - Onsite Opportunity in Bali

Join Foundever as a Customer Service Agent and be part of a dynamic team dedicated to delivering exceptional customer experiences. This is an exciting opportunity to work onsite in beautiful Bali, with the added benefit of a free Grab ride to our office in Canggu. As a Customer Service Agent, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Foundever is a leading company in the hospitality industry, known for its commitment to excellence and customer satisfaction. In this role, you'll handle a variety of customer inquiries, from reservations to complaints, using our in-house CRM system. The ideal candidate will thrive in a fast-paced environment and enjoy the vibrant culture of Bali.

Foundever is a leading company in the hospitality industry, known for its commitment to excellence and customer satisfaction. As a Customer Service Agent, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. In this role, you'll handle a variety of customer inquiries, from reservations to complaints, using our in-house CRM system. The ideal candidate will thrive in a fast-paced environment and enjoy the vibrant culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and efficiency
• Provide excellent customer service through phone, email, and in-person interactions
• Use our in-house CRM system to track and manage customer interactions
• Assist with reservations and bookings, ensuring all details are accurate and up-to-date
• Collaborate with other departments to resolve customer issues and ensure a positive experience
• Maintain a high level of accuracy and attention to detail in all customer interactions
• Provide regular updates to the team on customer feedback and satisfaction levels
• Adhere to company policies and procedures, ensuring compliance with all regulations

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field
• Proven ability to handle customer inquiries and complaints effectively
• Excellent communication skills, both written and verbal
• Proficiency in using CRM systems, such as Salesforce or HubSpot
• Strong problem-solving skills and the ability to work well under pressure
• Familiarity with the hospitality industry is a plus
• Ability to work in a fast-paced, dynamic environment
• Fluency in both English and Bahasa Indonesia

🛠️ Keahlian

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